Shipping policy

Free US shipping on every order

Every order ships free within the United States. No minimum, no threshold to reach, and no code to enter. Shipping is shown as free at checkout before you pay.

Where we ship

We currently ship within the United States only. We are not taking international orders at this time.

How long it takes

We dispatch within 1 to 2 business days of your order, and delivery then takes 5 to 8 business days. Your checkout page shows the estimate for what is actually in your cart.

Business days are Monday to Friday and do not include public holidays. Orders placed on a weekend go out the following Monday.

Tracking

You will get a tracking link by email as soon as your parcel is scanned by the carrier. Tracking can take 24 to 48 hours to start updating, which is normal and does not mean the parcel is lost.

Wrong or incomplete address

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will resend it once at no charge. Contact us as soon as you spot a mistake and we will correct it if the parcel has not shipped.

Lost or delayed parcels

If tracking has not moved for 10 business days, message us with your order number. We will open a trace with the carrier and either resend your order or refund it in full.

Damaged on arrival

Photograph the item and the packaging and contact us within 14 days of delivery. Replacement or refund is your choice, and we cover the return postage. Full details are in our Return and refund policy.

Questions

Email customerservice@modingous.com, use the form at modingous.com/pages/contact-us, or the chat button at the bottom of any page. We answer within one business day, Monday to Friday.

Modingo International LLC, Duluth, Georgia, United States