Refund policy
If something is not right when your order reaches you, we will make it right. Here is exactly how that works.
Shipping
We ship within the United States, and every order ships free with no minimum. Most orders arrive in 5 to 8 business days.
Your 14-day quality guarantee
You have 14 days from the day your order arrives to tell us about a quality problem. Email customerservice@modingous.com with your order number and one photo of the item, or use the form at modingous.com/pages/contact-us. We will send a replacement or refund you in full, whichever you prefer, and we pay the return shipping. There is no condition or packaging requirement on a quality claim, so send it back however it is.
What counts as a quality problem
- The piece arrives broken, cracked, or bent out of shape
- A stone, pearl, or component is missing or has come loose
- The plating is scratched, chipped, or discoloured on arrival
- You received the wrong item
One honest note about ear posts: ours are 925 sterling silver, which is a soft metal by nature. A post that arrives slightly bent can be straightened gently with your fingers, and this is normal in transit rather than a fault. If a post snaps, that is a quality problem and we will replace the pair.
A note on baroque pearls
No two baroque pearls are the same shape, size, or lustre. Small differences from the photo are what makes the piece yours, not a defect. Every listing gives the measured size range so you know what to expect.
Changed your mind
If a piece simply is not for you, tell us within 14 days of delivery. Send it back unworn and in its original packaging and we will refund the item in full. Return postage on a change-of-mind return is yours to cover.
We cannot accept change-of-mind returns on earrings once they have been worn, or on the Mystery Box, for hygiene reasons. Quality problems on these items are always covered.
Refunds
Once your return arrives, we inspect it and issue the refund within 3 business days to your original payment method. Your bank usually takes another 3 to 10 business days to show it. Shipping charges are refunded only when the return is due to a quality problem or our error.
Cancellations
Contact us within 24 hours of ordering and we will cancel and refund in full, as long as the parcel has not shipped. You can also cancel an unfulfilled item yourself from the link in your order confirmation email.
Reaching us
Email customerservice@modingous.com, use the form at modingous.com/pages/contact-us, or the chat button at the bottom of any page. We answer within one business day, Monday to Friday.
Modingo International LLC, Duluth, Georgia, United States