FAQs
What are the pieces made of?
It varies by piece, and the exact materials are listed on every product page under Details. The most common are:
- 18k gold plated brass — most of the gold-tone rings, necklaces and earrings
- 18k gold plated 925 sterling silver — used on several of the higher-priced pieces
- 14k gold filled — a thicker layer of gold than plating, on selected styles
- 925 sterling silver — the silver-tone pieces
- Titanium steel — a few everyday styles built for hard wear
Pearls are natural freshwater baroque pearls throughout.
How do you choose the pearls?
One at a time, rather than by the strand.
Most of the pearl trade is organised around sameness — pearls are graded and matched until every bead in a strand is a twin of the one beside it. The ones that won't cooperate, grown into shapes nobody planned, get set aside. Those are the ones we look for.
For metal we stay inside a narrow band that survives daily wear, and the exact specification is written on every product page. If a piece doesn't hold up, the 14-day quality guarantee covers it.
Will it irritate sensitive skin?
The platings we use are nickel-free and suited to most sensitive skin, and the sterling silver pieces are a safe choice if you react to plated metals. If you have a known metal allergy, check the Details section on the product page for that specific piece before ordering.
Will the gold wear off?
Not with normal wear, but plating is a surface — how you treat it decides how long it lasts.
Put jewellery on last, after perfume and lotion. That single habit does more for plated gold than anything else. Keep it away from bleach and chlorine, and take it off before swimming, hot springs, or a long hot shower. Wipe it with a soft dry cloth and store it dry.
Why does every pearl look different?
Because they are baroque pearls — irregular by nature, not by accident. The pearl in your piece will not be identical to the one photographed. It will have its own outline, its own ridges, its own tilt. Sizes are given as a range on each product page for exactly this reason.
How do I know my ring size?
Most of our rings are open bands that adjust across several US sizes — the range is written on the product page, and the piece can be gently opened or closed to fit. For fixed-size rings the size is stated in the Details section.
How long does delivery take?
Within the US, most orders arrive in 5 to 8 business days. A few made-to-order styles take longer; where that applies it is noted on the product page. Tracking is sent as soon as it is available.
Free US shipping on every order. No minimum, no threshold to reach, and no code to enter. We currently ship within the United States only.
What is your return and exchange window?
14 days from the day your order is delivered, for both quality problems and change of mind. The two are handled differently:
- Something is wrong with it — damaged, faulty, a loose or missing pearl, plating chipped on arrival, or the wrong item. Email customerservice@modingous.com with your order number and one photo. You choose replacement or full refund, we pay the return shipping, and there is no condition or packaging requirement. Send it back however it is.
- You changed your mind — tell us within the same 14 days. The piece needs to come back unworn and in its original packaging, and return postage is yours to cover. We refund the item in full once it arrives.
For hygiene reasons we cannot take change-of-mind returns on earrings that have been worn, or on the Mystery Box. Quality problems on those are always covered.
Refunds are issued to your original payment method within 3 business days of your return arriving; banks usually take another 3 to 10 days to show it. Full terms are in our refund policy, and the shipping policy covers delivery and tracking.
Do you gift wrap?
Every order ships in a branded gift box — no extra charge, nothing to tick at checkout.
Can I change or cancel an order?
Yes, if you reach us before it ships. Email customerservice@modingous.com or use the contact page as soon as you can, and include your order number.
Still need an answer?
Email customerservice@modingous.com, or write to us from the contact page. A real person replies within one business day, Monday to Friday.